Toku

Toku Ltd., founded in December 2017, is a Singapore‑headquartered provider of enterprise-grade customer experience infrastructure for multinational and regulated organisations. The company delivers an end‑to‑end platform that unifies connectivity, cloud communications, AI and CX technologies, enabling large enterprises to modernise engagement while meeting stringent compliance and data‑sovereignty requirements.

Differentiated by deep telecommunications expertise, localised AI capabilities and a compliance‑driven operating model, Toku supports cloud‑agnostic and hybrid deployments with in‑country data processing and hosting. This approach positions the company as a trusted partner for enterprises operating across diverse regulatory environments, a strength reflected in its multi‑market delivery model.

Toku has developed its own communications infrastructure as a regional connectivity backbone, powering a modular 360° CX platform that includes communication APIs, developer tools, omnichannel engagement solutions and conversational AI. Its product portfolio spans carrier‑grade connectivity, programmable messaging and voice, verification and number‑masking APIs, in‑app voice SDKs, cloud contact centre solutions and campaign management tools—engineered for high availability, scalability and enterprise‑level reliability.

The company operates through subsidiaries in Singapore, Malaysia, Vietnam, Hong Kong and South Korea, along with a branch in Taiwan, serving customers in 34 countries across APAC, LATAM and MENA. Its client base includes digital‑native platforms, financial institutions, government agencies and enterprises in sectors such as e‑commerce, logistics, telecommunications, food delivery and the public sector, reflecting its broad industry penetration.

Originally incorporated as Hybrid Networks Pte. Ltd. in 2017, the company rebranded to Toku Pte. Ltd. in 2019 and converted to a public company, Toku Ltd., in December 2025.