With this in mind, the founder and Chief Executive Officer of Singapore-based Futuristic Store Fixtures Pte Ltd aims to hire more millennials, a generation with a penchant for the wacky and unconventional.
"The younger people tend to behave and work differently, and they have better resources in developing crazy ideas - my hope for the company lies in attracting more millennials to work for us," said Low, who has nearly four decades of contracting and carpentry experience.
Futuristic, which will explore an initial public offering to raise capital and boost branding "when the time is right", received an injection of funds last January from Heliconia Capital Management, a wholly owned unit of Singapore state investment company Temasek Holdings.
In 2005, Low founded the present Futuristic Store Fixtures, which began as a small renovation contractor in the late 1970s. He remodelled the company into a scalable business making customised store fixtures, including shelving, display units and gondolas, for global retailers such as Bath & Body Works, Victoria's Secret, and leading fast-fashion brands from Japan and Sweden.
The business, which was previously part of then Sesdaq-listed general contracting firm Futuristic Group, was subsequently bought out by Low in 2006. The listed entity was renamed SingXpress Land Ltd, and then SingHaiyi Group Ltd, focusing on property development.
Futuristic has grown its employees to more than 700 globally, compared with only a hundred a decade ago. It has rolled out over 7,000 retail stores across 56 countries, and owns combined manufacturing and warehousing space of almost 600,000 square feet, spanning Malaysia and China.
Happiness QuotientThe important role that millenials play in the organisation can be seen from its Division Y club, set up in October 2015.
"The key is to constantly engage these young minds - in brainstorming, problem-solving, through the creative process, and in social activities," Low noted.
Division Y tries to create a conducive environment for the 20-somethings in Futuristic, providing them with avenues for creative expression, and helping them relate better with their older, more experienced colleagues. It also conducts promotional activities in selected colleges and universities in Nanjing, to boost awareness of the brand and facilitate hiring of fresh talent.
Current projects include setting up an exclusive WeChat social media platform for members - which number 16 in total - as well as installing a hi-tech robot that will perform simple tasks and greet staff while roaming the factory floors.
"These activities inject a spirit of fun and youthful enthusiasm into the company, which in turn boosts the happiness quotient of all employees," said Nancy Gao, the 34-year-old leader of the club.
"If you improve communication and interaction among the staff, you should also see a corresponding increase in productivity."
These efforts help shape a culture of creativity within the company. "This is not a sweat shop or a furniture factory - it's a playground," Low said.
"Because no idea is too small, I want to build a fun environment to generate new ways of thinking."
Underscoring the slightly offbeat atmosphere is a 40 metre by five metre graffiti wall in Futuristic's Malaysian plant, painted by a street artist.
"For any customer who comes to visit, this creates an immediate impression - we are not your conventional factory, this is a place where we create solutions for the expansion of your brand," said Low.
Cutting EdgeFuturistic is also leveraging state-of-the-art technologies to drive productivity gains and broaden its marketing reach. Virtual reality tools allow the company to showcase products and facilities to prospective clients, while 3D animation techniques improve workflows and manufacturing processes in its plants.
Harnessing the latest trends in mixed reality, it works with tech experts to create new environments and visualisations, including those that reduce response time in prototype-building for clients.
Last October, Low was named Singapore's EY Entrepreneur of the Year 2016, and also clinched the EY Entrepreneur of the Year Award in Manufacturing Supply Chain.
Futuristic had a record year in 2016, generating revenues of nearly S$70 million, which reflects a compounded annual growth rate of more than 20% over the past three years.
Low acknowledges he has come a long way from the 18-year-old who dropped out of school to help his father run the family's furniture business. At the time, he could barely string an English sentence together, and struggled to interact with customers and suppliers.
"Whenever I was alone in the office and the phone rang, I would start trembling, because I knew very few English words and couldn't communicate with the person on the line," he recalled.
Low realised that in order to survive, he had to teach himself English. In the process, he became an avid reader, keeping abreast of political and business developments to assess their impact on industry trends.
At the end of the day, it boils down to how much you really want to succeed, the 54-year-old pointed out.
"The tough environment in which I grew up shaped me to be who I am today - someone who is disciplined, will not take 'No' for an answer, and has the determination to see things through to the end."
Disrupt YourselfSuch strength of character has allowed Low to turn Futuristic from a plain vanilla renovation firm into a thriving global consumer proxy.
In today's fast-changing, digitalised world, businesses need to constantly reinvent themselves. In other words, you must disrupt yourself, before you are disrupted, and ultimately left behind, he noted.
"Where we were yesterday may not sustain us tomorrow - we need to adapt continuously to keep ourselves relevant."
His fierce devotion to customer service - which he calls "one hundred per cent delivery" - also sets the company apart.
"We need to constantly add value and make things happen for our customers - they have been, and continue to be, a very important part of Futuristic's success," he added.
While global growth remains lacklustre, the company is not sitting still but investing heavily to tap future opportunities.
"We're running at almost 100% capacity now. We invested in machinery to boost productivity, and moved to a new facility in Malaysia this month, which will double our output by the second quarter of 2017," Low said.
"We're increasing our production floor space in China, and that will also double our output in the first half of this year."
With North America accounting for more than 50% of sales and Asia contributing about 20%, Futuristic hopes to diversify its revenue base geographically. One option is to grow via mergers and acquisitions.
"Size matters today," Low said.
"Because our business is so relationship-driven, we would consider companies that are aligned with our vision, have strong customer brands and track records. Geographical fit is also important, particularly if it has a European presence, as we don't have a strong footprint in Europe."
The next step is to build a network of support services to cater to the expanding needs of global brands.
"As the market evolves in Asia, big retail brands demand more support as their outlets increase. We're in the process of setting up a separate business unit in China to do installation as well as maintenance services," he added.
Futuristic is also eyeing a stake in a creative design outfit that is well-versed in retail concepts.
"As we diversify away from the US to focus more on Asia, several regional brands have asked us to provide interior design services, so this potential acquisition will add value to our core business."
Tectonic ShiftA sea change is definitely afoot in the consumer sector, with the tectonic plates of demand shifting to Asia from the rest of the world.
"Even with 4% to 6% global growth, the middle class will still expand, driven by China. And as the middle class expands, our customers will continue to grow," Low added.
According to the Organisation for Economic Cooperation and Development (OECD), the size of the global middle class is forecast to nearly triple to 4.9 billion people between 2009 and 2030. Two-thirds of this group will be residents of Asia Pacific, with the majority located in China.
While it may be disconcerting to watch China's rapid transformation, it bodes well for businesses that are nimble enough to draw on the tremendous potential in the world's second-largest economy, Low noted.
"We expect China's anti-corruption campaign and environmental laws to spur consolidation in its consumer industry, and that will throw up opportunities for us," he said.
"Many stores will close down, while those that remain will invest further to enhance their brand and capture market share."
That spirit of adaptability, discipline and openness - critical to Futuristic's survival - is also among the key values Low tries to inculcate in his daughter, 20.
"Because change is constant, and life is moving so quickly, one must develop a strong mindset to analyse and quickly resolve problems that arise," he added.
"That's what we've always taught her - stand on your own two feet and stay focused, so you can live life to the fullest."
Futuristic Store Fixtures Pte Ltd
Futuristic is a retail store fixtures specialist headquartered in Singapore. It has delivered globally more than 7,000 retail stores in less than 10 years, and counts global retail brands such as Bath & Body Works, Saks Fifth Avenue, Banana Republic and Victoria's Secret as its customers. It has over 700,000 square feet of manufacturing facilities in China, Malaysia and North America that comprise wood and metal joinery capabilities.
The company website is: www.futuristicgroup.com
Consumer: Singapore's Best-Performing Sector in 2016
In 2016, the Consumer Staples sector was the strongest performer in the entire Singapore stock market, generating a market capitalisation-weighted total return of 25.8%, while Consumer Discretionary was the fifth-strongest, with a market capitalisation-weighted total return of 11.4%.
In terms of valuation, Consumer Staples had the highest market capitalisation-weighted price-earnings (P/E) ratio of 99.3 last year, while Consumer Discretionary's P/E of 38.7 was the third-highest among the sectors in the domestic equity market.
According to the Global Industry Classification Standard (GICS®), Consumer Staples stocks are focused on food, beverage and other non-durable products and services. This can range from plantations to manufacturers and packagers as well as food retailers. The Consumer Discretionary sector encompasses businesses that tend to be highly sensitive to economic cycles. Its manufacturing segment includes automotive, household durable goods, leisure equipment, textiles and apparel. GICS® states that the Consumer Staples sector tends to be less sensitive to economic cycles than the Consumer Discretionary sector.
Photo: Company file